Q:  

What are the setup fees and monthly costs involved?

A:  

The full rate chart for each service is shown on the Reseller Information and Pricing page.

Q:  

What is included in my reseller website package?

A:  

Host UNLIMITED Domains under one large account. For more info please refer to Reseller Information and Pricing.

Q:  

Is there a trial period or money-back guarantee?

A:  

HostForWeb.COM offers a full 30 day money back guarantee. No questions asked. If you are not happy for any reason, cancel your HostForWeb.COM service within 30 days of signup and your full setup fee and monthly costs will be refunded. The only exception to a refund, is if you violate HostForWeb.COM Terms of Service(TOS). Violations of the TOS usually are due to spamming, hacking, and illegal content.

Q:  

How fast are accounts set up?

A:  

With WebHostManager Software allows you to create, edit and remove hosting accounts in real-time, view server status, upgrade/downgrade accounts, view and limit bandwidth usage, password modification, full control over your DNS zones, install/uninstall frontpage extensions and much more.

Q:  

Will my clients find out about HostForWeb.COM

A:  

HostForWeb.COM attempts to hide all mention and tracing of HostForWeb.COM for its resellers. HostForWeb.COM offers private nameservers, anonymous web browser control panels, manuals, server names, at no additional charge. The routing traceroute to HostForWeb.COM and the ARIN IP registration whois info, are both currently being changed over to be totally anonymous. HostForWeb.COM uses the name "Network Operations Center, Inc." & "hostnoc.net" for all of its anonymous needs.

Q:  

How am I billed?

A:  

HostForWeb.COM invoices you via email. You can request a monthly statement via email as well, at any time. You will receive an invoice for each service/account order every month on the same day the service was ordered (if it is a monthly sevice). Special arrangements can be made for custom billing requirements. HostForWeb.COM accepts Visa, Mastercard, American Express, Discover, Bank Wire Transfers, Western Union, Company Checks, Personal Checks, Money Orders, Electronic Checks, and Cash.

Q:  

How do I bill my clients?

A:  

HostForWeb.COM does not currently get involved with your billing practices for your clients. For this reason you are free to charge any price that you wish for the services you provide, and just pay HostForWeb.COM your low reseller costs for such. You can get a Merchant Account, so that you can sign up to accept credit cards for your business. We also can suggest you to use PayPal, hostcharge.com.

Q:  

Do you have an online interface to see my accounts?

A:  

With WebHostManager Software allows you to create, edit and remove hosting accounts in real-time, view server status, upgrade/downgrade accounts, view and limit bandwidth usage, password modification, full control over your DNS zones, install/uninstall frontpage extensions and much more.

Q:  

Do you provide technical support to my clients?

A:  

The reseller is required to provide technical support directly to their clients. If a reseller does not know the answer to a question, they may ask HostForWeb.COM, and in turn relay the answer to their client.

Q:  

Are there any hidden costs?

A:  

No. All costs are stated plainly on our website. We do not hide fees in fineprint, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat monthly rates per service, are those due to increased disk space or bandwidth usage. Pricing for such is plainly stated on our website. HostForWeb.COM very often will allow you to upgrade your packages to the next size up, should you see an increase in disk space levels or bandwidth usage for the current month, and not want to pay for such additional usage. Disk space usage and availablility, as well as estimated bandwidth usage, is available to you in the majority of the control panel versions included with the hosting packages.

Q:  

What products & services can I resell?

A:  

You can setup your own hosting packages and set any price you wish.

Q:  

What happens if I decide to leave HostForWeb.COM

A:  

You are free to leave at any time. The clients you have signed up with as a HostForWeb.COM reseller, are your clients. You are free to take them with you if for any reason you decide to leave HostForWeb.COM.

Q:  

Is there a discount if I pre-pay for a number of months in advance?

A:  

HostForWeb.COM does offer a discount to resellers for advance payments on their account. You pay for 10 months and get 12 months. For more information please see our current pricing.

Q:  

Will my clients have their own IP number or is it shared?

A:  

All accounts will be IPless. You can order a 10 block of IP's for $5/mo and provide IP-based accounts. The only real reason why someone would want to have a dedicated IP would be to use their own SSL certificate and to be able to use anonymous FTP. There are a few smaller side effects, an example of one of them would be that if someone which is on the same IP address and spams a search engine; it would get BOTH of your sites banned.

Q:  

What type of support do you offer? Average Response Time?

A:  

HostForWeb.COM offers support to our resellers 24/7/365 via web based ticket system, email, AOL Instant Messanger, & website java chat. We strive for response times of no more than a few hours. Response times of just a few minutes are quite common during normal business hours. HostForWeb.COM has recently implemented a web based support ticket system, which integrates all incoming support email into it. The ticket system tracks support inquires by "time waiting" for reponse from the support dept. The HostForWeb.COM administration carefully monitors that the HostForWeb.COM support staff maintains a fast response time, with courteous and helpful service.

Q:  

What are the hardware specs of the servers?

A:  

Every server at HostForWeb.COM has different specifications. Whenever a server reaches what we feel to be the limit, another server is built. HostForWeb.COM is constantly upgrading the server hardware on our network. If more drive space, memory, or faster processors are needed, they are added in at that time. The average shared server is a dual processor system, with 1024-2048MB RAM, and 160mbps SCSI hard drive(s). All HostForWeb.COM servers run spare hard drives for backup requirements.

Q:  

How many sites are currently running on per server?

A:  

HostForWeb.COM does not have a set quantity of domains running on each machine. We find that ten domains can utilize more resources than 200 others. HostForWeb.COM monitors each server's performance levels and attempts to maintain a low server load average and high cpu availability. As needed, HostForWeb.COM will upgrade the hardware, to increase server performance. Individual domains that become to much for the server to handle, and utilize too much server resources, are moved to servers set up specifically for such resource intensive accounts.

Q:  

Do you host adult sites?

A:  

HostForWeb.COM does host adult sites. HostForWeb.COM reseller program does accept adult websites.

Q:  

May I view your Terms Of Service?

A:  

The HostForWeb.COM terms of service (TOS), including policy and service guidelines, are available online at: http://www.hostforweb.com/terms.php.

Q:  

How long have you been in business?

A:  

The company has been in business since 1997. HostForWeb.COM/G.E.O.S Corporation entered the web hosting industry in 2001.

Q:  

Do you provide content for the resellers' websites?

A:  

All HostForWeb.COM resellers are free to copy, and modify for their needs, any material from the HostForWeb.COM website. This will help resellers with their sales efforts, and assist them in designing a complete and professional sales site. We ask that if for any reason you decide to stop reselling HostForWeb.COM services, that you remove such material based on copyrighted HostForWeb.COM design from your sales tools and website. Note, that copying/modifying HostForWeb.COM/G.E.O.S Corporation website layout and logos are strictly prohibited.

Q:  

Do you support International domain names and clients?

A:  

HostForWeb.COM can host all international domains on its servers. HostForWeb.COM can accept foreign clientele, just please be advised that all correspondance must be conducted in English. The reseller, or the end-user, is responsible for handling the registration process of foreign domain name(s). This must be pointed to nameservers on the HostForWeb.COM network as assigned, or you can use other nameservers and route the domain name to the IP address you are assigned. HostForWeb.COM cannot handle the foreign domain registration process for you, due to the fact that we do not speak all of the potential foreign languages that may be involved. HostForWeb.COM will assist you however, with any technical information need to accomplish this.

Q:  

What if one of my clients break your "acceptable usage policy" rules?

A:  

Regardless of whether a client is a retail account, or a reseller client, all violations of our TOS are treated the same. Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client. Notifications will be sent to the reseller, if HostForWeb.COM takes any action on one of their resold accounts.

Q:  

How do I get started?

A:  

Simple! Just fill out one form....the Secure Reseller Account Order form! You will receive details shortly afterwards about how to proceed with your new HostForWeb.COM Reseller Account! For technical reseller FAQ click here.